Useful Links


Poppys Pet Services - - - Dog Walking and Pet Services, click on our name to access our website


Sandsend Holidays - - - Dog Friendly Holiday Cottage in Sandsend near Whitby, North Yorkshire, click on our name to access our website

terms and conditions

Privacy Notice

Pet Bay does not disclose any information on it's customers to any third parties other than the couriers we use to deliver your goods.

We would like to keep your details held for our purposes in order to process your request, for our own internal marketting purposes, research and analysis.

If you do not want us to use your information in this way, please contact us by e-mailing us at ''.

We are fully commited to protecting your privacy.  We only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

The information that we retain about you is as follows: Your name; address; telephone numbers; and details provided about your pets.  We do not hold any information about your Credit/Debit card details as these are processed securely online.


By using this site you agree to indemnify and hold Pet Bay Ltd, its subsidiaries, affiliates, officers, agents, employees, and co-branders or other partners, harmless from any claim or demand, including reasonable solicitors fees, made by any third party due to or arising out of any content you submit, post or transmit through the site, your use of the site, your connection to the site, your violation of the terms and conditions, or your violation of any rights of another person or entity.

If you have any questions/comments about privacy, please e-mail ''.

Website Images/colour reproduction

Unfortunately, we are not able to provide colour perfect images of our items for our customers on our website.  Customers accept that the photographs we make available on our website are as accurate as possible but are provided for information/refernce purposes only.


Wherever possible we do our best to minimise the impact our company has on the planet and we try to re-use as much of our packaging as possible.  Most of our orders are sent out in either recycled mail bags or cardboard boxes.  Please be assured that even though our packaging may have been used before, all the items that we sell are brand new and in perfect condition.

If it is necessary to send out your order in more than one package, don't worry, you will only ever have to pay one delivery charge.


What if I need to return a product to Pet Bay?


We always hope that you are completely satisfied with any purchase that you make from Pet Bay, however, we understand that sometimes things won't always be right for you; wrong shape, colour size, etc. If for any reason whatsoever, you are not completely satisfied with the product that you have bought from Pet Bay, simply return it to us within 14 days, where we can arrange to exchange
the product for you, you can choose an alternative product or we can arrange for a full refund
excluding any delivery costs.

Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. Please note that all goods returned MUST be unused, in their original packaging and be in a saleable condition.

Postage & Packaging


We offer FREE local delivery/postage to all addresses in the Barnsley, South Yorkshire area. Information about both of these offers is available using the link below. *Please find details of our postage policy here.


Find out more!